Standard Policies

Check-in Time Check-in time is 3-5 pm

If you require an earlier or later check-in, please let us know so that we can be home to greet you.

Please go to our front door to check in. We ask all guests to remove all footwear while in our home.

Parking: When you pull into our driveway, please park on the left side. 2 cars can easily fit in tandem.
Check-out Time Check-out time is 10:30 am
Cancellation Policy We accept all major credit cards, debit cards and cash. We do not charge a deposit for booking a reservation.

*****By booking directly, our guests can save up to $50/night!

Please contact us as soon as possible if you need to cancel your reservation. For 3rd party sites no cancellations 7 days prior to arrival*For direct bookings no cancellation 3 prior to arrival

Food allergies, dietary restrictions Allergies: To avoid disappointment please confirm immediately of any dietary allergies, restrictions or preferences or dislikes. We purchase groceries and plan meals ahead of your arrival.

Smoking We are a smoke free home, both indoors and out.
[This includes cigarettes, cigars, e-cigarettes, and and marijuana].
Damage/Safety Regulations Guests are responsible/liable for any damage to their rooms that they or their visitors do to their rooms. Which includes damage to walls, ceiling, ripped or stained linens, towels, damage to doors and common areas.

We cannot be held liable for any damages or losses due to theft or vandalism.

Fire safety regulations prohibit burning of candles or incense in the B and B.
Televisions Our Town has a lot to offer—wineries, amazing dining, The Shaw Festival, hiking, cycling, watersports, parks, etc. Therefore we do not offer televisions as there is no need.
Room cleaning/maintenance We follow strict covid cleaning and maintenance.
As such we will not be entering a guests room during their stay. We will offer to change towels and freshen up the room after the 3rd day of a guests stay with us.
We also ask all guests to avoid entering our kitchen to help us maintain a clean environment.
Pets/Children We cannot accommodate guests with their travelling pets.

Serendipity B and B is an adult oriented B and B catering to adults. We will consider children over the age of 10. [Sorry, we cannot accommodate infants].
Location We are proudly located in Old Town. Only 1.1Km [or 0.68 miles] to the clock tower on Queen Street.

Most of our guests walk as it is only 7 short blocks away.
Restaurants & Wineries Restaurants and Wineries: We have been advised that you should make reservations for all restaurants and wineries tours/tastings well in advance to avoid disappointments.

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